The purpose of this privacy policy is to inform customers, potential customers, or visitors to the website https://physiomanualis.com about the purposes and legal basis for the processing of personal data by PHYSIO MANUALIS, a sole proprietorship for manual techniques, owner Dorijan Pavlačić, Partizanska 2, 52440 Poreč (hereinafter: PHYSIO MANUALIS).
At PHYSIO MANUALIS, we value your privacy and therefore keep all your personal data in strict confidence.
All our online activities comply with European laws (Regulation (EU) 2016/679 on the protection of consumers in relation to the processing of personal data and the use of such data (General Data Protection Regulation or GDPR), conventions (ETS No. 108, ETS No. 181, ETS No. 185, ETS No. 189)) and national laws of the Republic of Croatia (Personal Data Protection Act (ZVOP-1, Official Gazette of the Republic of Croatia, No. 94/07), Electronic Commerce in the Market Act (ZEPT, Official Gazette of the Republic of Croatia, No. 96/09 and 19/15), etc.).
The privacy policy defines the use of information that PHYSIO MANUALIS will receive from you when you visit PHYSIO MANUALIS websites, register and make a purchase, or data that you will share with PHYSIO MANUALIS customer service if you contact us by phone.
Data Controller and Authorized Data Protection Officer
The personal data controller is PHYSIO MANUALIS.
Personal Data
Personal data is any information relating to an identified or identifiable natural person; an identifiable person is one whose identity can be determined directly or indirectly, in particular on the basis of an identification number or one or more factors specific to their physical, psychological, mental, economic, cultural, or social identity.
PHYSIO MANUALIS, in accordance with the purposes stated below and this privacy policy, collects the following personal data:
- basic user information (name and surname, address, date of birth, delivery address);
- contact information and data about your communication with PHYSIO MANUALIS (email address, phone number, date, time, and content of postal or email communication, date and time);
- channel and campaign – the source through which the user-customer came into contact with PHYSIO MANUALIS (website and advertising campaign or promotion, call center);
- data about user orders and issued invoices (date of receipt and fulfillment of order, purchased products, prices of purchased products, final order selection, payment method, delivery address, invoice number and date of issue, identification of the person who issued the invoice, etc.) and data on product complaint resolution;
- data from forms voluntarily completed by the user, for example, as part of prize draws
- other data that the user voluntarily provides when requesting certain services that require such data.
- PHYSIO MANUALIS does not collect or process your personal data unless you enable it, i.e., give consent, such as when ordering products or services, when you sign up to receive email notifications, participate in a prize draw, etc., or when there is a legal basis for collecting personal data or PHYSIO MANUALIS has a legitimate interest in processing.
Purpose of Processing and Legal Basis for Data Processing
PHYSIO MANUALIS collects and processes your personal data based on the following legal grounds:
- law and contractual relationships
- legitimate interest
- consent of the individual, i.e., customer
Data Processing Based on Law and Contractual Obligations
In situations where the provision of personal data is a contractual obligation, an obligation necessary for entering into and performing a contract with PHYSIO MANUALIS, or a legal obligation, you must provide personal data:
For example, if you do not share personal data (name, surname, delivery address, phone number) with PHYSIO MANUALIS, PHYSIO MANUALIS will not be able to enter into a Distance Sales Agreement with you, i.e., a product order, and accordingly will not be able to deliver the product(s) because it will not have information about the customer and the delivery address.
| Purpose of Data Processing | Detailed Explanation |
| Opening a User Account | To use the PHYSIO MANUALIS platform and place orders through it, you need to register as a User. The following Personal Data are required for registration – email address, username, and password for site access. |
| Entering into a Distance Contract | To enter into a Distance Contract, you need to complete the data for product delivery. If the User selects the Credit Card payment option, they must also complete card details on the T-Com PayWay system pages. PHYSIO MANUALIS does not have access to your card data. PHYSIO MANUALIS only receives information from the PayWay system as to whether your purchase has been approved by the Card Issuer or not. |
Processing Based on Legitimate Interest
PHYSIO MANUALIS may also process data based on legitimate interest, which is necessary for better service provision, except when such interests are overridden by the interests or fundamental rights and freedoms of the individual to whom the personal data relate, which require the protection of personal data.
In cases of using legitimate interest, PHYSIO MANUALIS will always assess in accordance with the General Data Protection Regulation.
| Purpose of Processing | Detailed Explanation |
| General statistical processing of data about customers and their orders and potential customers (contacts) for the purposes of internal sales analysis, repeat orders, aggregate customer behavior, advertising optimization, and business optimization | At PHYSIO MANUALIS, we conduct general statistical processing of data about customers and their orders and potential customers (contacts), based on which we perform internal sales analysis, repeat orders, and aggregate customer behavior, and monitor and optimize our business efficiency and optimize our advertising. |
| Data About Your Previous Orders | If you contact PHYSIO MANUALIS customer support, our staff may have access to your previous orders and order history in order to offer you better service. |
| Processing Data on Uncollected Distance Orders for the Purpose of Fraud Prevention | Based on our legitimate interest, we process data on sent and uncollected distance orders, with the aim of identifying customers who order products with payment on delivery at an above-average rate and then do not collect those products, which causes us business loss that we wish to prevent. When we identify such customers, we disable their ability to order products with payment on delivery, but they are still able to order products with advance payment via bank transfer, credit cards, or PayPal. |
| Automatic Email Communication with the User Based on an Incomplete Order | Based on our legitimate interest, we occasionally send email notifications to potential customers who have added products to their cart but have not completed the order, with the aim of offering assistance or information. |
| Personalized Communication (via email, SMS, browser notifications, information on the website, social networks) with customized discounts, offers, and content | We occasionally present our Users with appropriate offers, discounts, and other content that may be of interest based on your previous interactions. |
Processing Based on Your Consent
PHYSIO MANUALIS collects (uses) your personal data only when you enable it, i.e., when you give explicit consent:
- to enable you to use your PHYSIO MANUALIS user account and make purchases on the website https://physiomanualis.com, and for the purpose of technical administration on the PHYSIO MANUALIS website,
- to provide you with access to special information available to you on the PHYSIO MANUALIS website and on your user account/profile that the seller provides to you,
- preparation and sending of personalized email messages, only if you have subscribed to receive promotional email messages
- sending advertising notifications and other content via email, SMS messages, regular mail when you have given consent,
- all other specific purposes to which you have consented for the purpose of doing business with PHYSIO MANUALIS
Contractual Processing of Personal Data
As an individual, you are aware and agree that the seller may entrust certain activities involving your personal data to other persons (data processors). Data processors may process confidential data exclusively on behalf of the seller and within the limits of the seller’s authorization (in a written contract or other legal act) and in accordance with the purposes specified in this privacy policy.
Data processors with whom PHYSIO MANUALIS shares certain data are:
- accounting services, law firms, and other legal advisory providers,
- delivery services
- data processing and analytics providers,
- email sending providers (Mailchimp)
- payment system providers, such as: WSPay, PayPal, Solo
- online advertising solution providers (e.g., Google, Facebook)
Automatic Logging of Information (Non-Personal Data)
When you access the website, general, non-personal data (number of visits, average time spent on the site, pages visited) is automatically logged (not as part of login). We cannot link this data to your personal data and it is completely non-personal. We use this information to measure the attractiveness of our website and improve the content and usability of the site itself. We do not use your data for other purposes and do not share it with third parties.
Cookies
Cookies are invisible files that are temporarily stored on your hard drive and allow the seller to recognize your computer when you next visit the website. The seller uses cookies only to collect information used for website usage and to optimize its online advertising activities.
We can divide cookies into two groups: essential (without these cookies it is not possible to use the PHYSIO MANUALIS site because registration is not possible nor is adding products to the cart) and promotional (cookies that track website usage for the purpose of improving service quality).
You can define cookie settings in your web browser, with the note that disabling essential cookies will prevent the PHYSIO MANUALIS site from working, you will not be able to browse the offer, add products to the cart, register, or make a purchase. You can disable promotional cookies at any time in your web browser.
Security
The seller takes all necessary measures to ensure the security of your personal data. Your data is protected at all times from loss, destruction, forgery, manipulation, and unauthorized access or unauthorized disclosure.
Changes
This privacy policy may be changed or supplemented at any time without prior warning or notice. By using the seller’s website after a change or supplement, the user confirms that they agree to the changes and supplements.